Welcome to the Kaufmann Lloyd site
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Benjamin Lloyd |
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Objective |
To lead a software development team, leveraging my experience in management, technical architecture, and process analysis to improve the effectiveness and morale of the team, and maximize the value of the software product to the bottom line. | |
Functional summary |
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SW Management |
Managed
12-engineer web software development team responsible for NetApp's WWW
presence, Partner portal, Intranet, and content management solutions. Managed 25 SAP developers for implementation of interfaces to and from, and services provided by, HP Services worldwide SAP (with 15,000 users). Managed development of e-business solutions enabling HP's largest customers to manage their support agreements and the details of their support relationship with HP. Managed organizational improvement projects in several areas (within SAP Development) – code ownership, service architecture, Business Intelligence linkage, CMM, etc. Managed Warranty information program, including definition and implementation of enterprise data warehouse and warranty metrics solution – contributed to enterprise goal of 50% warranty expense reduction. Directed 100 developer organization with $10M budget. Defined and implemented WW strategy for information management business alignment, solution architecture, organization structure, and processes. Solutions for Customer DWH, Service DWH, Warranty Metrics. Standardized architecture and technology, reducing solution TTM to less than a week in many cases, eliminating $2M in unnecessary or redundant investment (in one year), and provided the information infrastructure to enable WW reduction of 100+ reporting headcount in HPS. - Rough savings: $250K/year + $10M/year headcount, helped generate more than $50M in annual revenue. Managed development and implementation of support-task-focused web page in Australia, New Zealand, Singapore, Hong Kong, and Korea, providing customer-oriented access to key HP Customer Support web services. Managed development of web-based application (using Java, Sybase, Unix, NT) to allow HP’s largest customers to manage their support agreements on the web – configure new, update existing, get quotes, etc. Managed R&D efforts for e-business architecture and technology, HPCS J2EE architecture, CrossWorlds Integration pilot and evaluation. Led software projects for managing and electronically distributing product literature, developing and implementing client/server architecture (in C++ with Sockets then DCE, Allbase, Visual C++, threads, etc.) for transaction processing and (pre-web) literature viewing and publish-on-demand. Reduced expenses of literature warehouse and local stocking by several $M/year. Managed development and support of a consolidated enterprise marketing database, including external vendor evaluations. |
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Solution & Enterprise Architecture, Strategy |
Represented HP
Services in strategic HP-wide Information
Management forums (strategy, architecture, technology choice, approach,
balanced scorecard, customer data warehouse).
We leveraged infrastructure and software
licenses to save close to $1M in
FY01. Developed and managed implementation of strategy to address localization of worldwide internet solutions in AP countries. Established network of localization resources, managing localization of key web services and apps in Korean, Mandarin, and Japanese. Influenced hp.com board to provide local flexibility in services area to allow alignment with country styles of doing business; hp.com template and implementation were changed as a result. Led strategic technology planning efforts for the HP Customer Support IT organization. Represented Customer Support on Corporate task forces focusing on technology architecture and web integration strategies (e.g. Common Logon). Consulted to develop and deploy information architectures for applications used by WW Customer Support organization. Researched new technologies to identify their implications on those architectures, and how they may extend the architecture. |
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Quality, Process Analysis |
Managed SAP quality
improvement initiative, with focus on CMMI certification. Design, launch and monitor
threads in root
cause analysis, inspections, measurement, defect removal, and process
improvement. Reduced
monthly
critical/serious defects by > 50%, with corresponding monthly
savings of
> $150K. Managed effort to assess
Sarbanes-Oxley
compliance of our SAP implementation and controls to prevent fraud and
financial reporting errors (for applications that process $6B of
revenue
annually, implemented remediation plans to address deficiencies,
designed and
prototyped custom software solution to discover and prevent segregation
of
duties issues. Managed initiative to
overhaul HP Services’ Customer Documentation solution
– a projected ROI of 80%
reduction in run rate by 2006 (saving roughly $400K per year). Helped design software
development lifecycles and methodologies; served on Corporate CASE
implementation task force. |
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Experience: |
2006 - present | NetApp Sunnyvale, CA |
| 2007 – present : 2006 - 2007: |
Sr. Manager, IT Availability and Risk Management Sr. Manager, WebServices and Marketing IT |
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1984 – 2006 |
Hewlett-Packard
Company, Santa Clara County, CA |
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| 2005 –
2006 : 2004 - 2005 : 2002 – 2004 : 2000 – 2002 : 2000 : 1997 – 1999 : 1996 – 1997 : 1991 – 1996 : 1989 – 1991 : 1984 – 1989 : |
HP Services SAP
IT
Quality Manager, Sarbanes-Oxley Lead HP Services SAP IT Platform Development Manager HP Services Manager, Warranty Information HP Services Director, Information Management (data warehouse and decision support) HP Services Asia Pacific E-Business Program Manager HP Services IT Enterprise Customer E-Business Manager HP Services IT Architecture Manager Electronic Literature Systems Project Leader Marketing Systems Project Leader Site Technical Support Center Manager |
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| 1981 – 1984 | Interex, Mountain View, CA |
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| Technical
Manager for Data Processing and
Technical Services Department Assistant Technical Editor, INTERACT magazine. |
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Education |
1981 | Stanford
University, Palo Alto, CA BA, Russian and English Literature with coursework in Computer Science, mathematics, statistics, chemistry, music, and history |